These Terms & Conditions apply to all engine repair, diagnostic, rebuild, replacement and related services supplied by London Engine Repair (“we”, “us”, “our”) to you (“the customer”). By booking a service, requesting a quote or authorising work, you agree to these terms.

1. About us

London Engine Repair
124 City Road, London, EC1V 2NX
Phone: 07598 462697
Email: info@londonenginerepair.co.uk
[Registered company name and number / VAT number, if applicable]

2. Quotes and estimates

• Quotes given before inspection are estimates only. A final price is confirmed after diagnosis.
• Written quotes are valid for [14] days unless stated otherwise.
• We will not carry out work beyond the agreed quote without your approval. If extra faults are found, we will contact you with the additional cost before proceeding.
• All prices include VAT where applicable and are stated in pounds sterling (GBP).

3. Diagnostics

A diagnostic fee of [£XX] may apply. Where you go ahead with the recommended repair, [the diagnostic fee will / will not] be deducted from the final invoice. Diagnostics identify the likely cause of a fault but cannot guarantee that no further faults exist inside the engine.

4. Booking and authorisation

• Work begins only after you have approved the quote and authorised the work, in writing, by email or by message.
• You confirm that you are the owner of the vehicle or are authorised by the owner to request the work.
• Please tell us about any known faults, previous repairs, warning lights or modifications before work starts.

5. Deposits and payment

• A deposit of [XX%] may be required before we order parts, reconditioned engines or replacement units.
• The balance is due in full on completion and before the vehicle is collected.
• We accept [cash, bank transfer and card payments].
• Deposits on special-order parts or engines may be non-refundable once the item has been ordered, to the extent permitted by law.

6. Parts and reconditioned engines

• We use parts of satisfactory quality that are fit for purpose. These may be new, used, reconditioned or aftermarket parts, as agreed with you in the quote.
• Reconditioned and used engines are supplied as described at the time of sale.
• Replaced parts belong to you and will be returned on request at the time of collection. Otherwise they will be disposed of lawfully.
• Delivery times for parts are estimates and may change due to supplier availability.

7. Timescales

Any dates or completion times we give are estimates. Engine work can be affected by hidden faults, part availability and supplier delays. We will keep you informed of any significant delay.

8. Vehicle collection and storage

• We will notify you when your vehicle is ready. Please collect it within [7] days.
• After that period, we may charge a storage fee of [£XX] per day.
• If a vehicle is not collected within [90] days of notification and we cannot reach you after reasonable attempts, we may exercise our legal rights over the vehicle, including sale to recover unpaid sums, in accordance with the law.
• We may keep the vehicle until all sums due have been paid.

9. Warranty and guarantee

• We guarantee our workmanship for [12 months / 12,000 miles], whichever comes first, unless stated otherwise on your invoice.
• Parts are covered by [the manufacturer’s or supplier’s warranty / our warranty of X months] as stated on your invoice.
• The warranty does not cover faults caused by misuse, neglect, accident, lack of servicing, overheating, use of incorrect fuel or oil, modifications, or repairs by a third party.
• Warranty claims must be reported to us promptly and the vehicle must be made available for inspection. We may need to inspect the vehicle before agreeing a remedy.
• This warranty is in addition to, and does not affect, your statutory rights.

10. Your legal rights

Nothing in these terms limits your statutory rights as a consumer under the Consumer Rights Act 2015. Under that Act, our services will be carried out with reasonable care and skill, and goods we supply will be of satisfactory quality, fit for purpose and as described.

11. Cancellation

• Services booked online, by phone or by email: under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a 14-day right to cancel. If you ask us to start work within that period, you must pay for the work already carried out and parts already ordered or fitted up to the point of cancellation.
• Made-to-order or special-order parts and reconditioned engines that have been ordered for you may not be cancellable or refundable once ordered, to the extent permitted by law.
• To cancel, contact us using the details in section 1.

12. Liability

• We take reasonable care of your vehicle while it is in our possession. We are not responsible for loss of or damage to personal belongings left in the vehicle.
• We are not liable for pre-existing faults, hidden defects, or the failure of parts or systems that were not part of the agreed work.
• Engines that are old, high-mileage or previously damaged may fail after repair for reasons outside our control. We cannot guarantee the future life of any engine or component.
• We do not accept liability for indirect or consequential losses, such as loss of earnings or hire costs, except where the law requires us to.
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

13. Test drives and road use

We may road-test your vehicle as part of diagnosis or after repair. By authorising work, you confirm that your vehicle is taxed, insured and, where required, has a valid MOT, so that it can be legally driven for these purposes.

14. Complaints

If you are unhappy with any aspect of our service, please contact us first at info@londonenginerepair.co.uk or call 07598 462697. We will do our best to resolve the matter fairly and promptly. [Optional: add a trade body or ADR scheme here if you are a member.]

15. Personal data

We collect and use your personal data only as set out in our Privacy Policy.

16. Changes to these terms

We may update these terms from time to time. The version in force on the date you book your service will apply to that booking.

17. General

• If any part of these terms is found to be unenforceable, the rest remains in effect.
• These terms, together with your quote and invoice, form the entire agreement between us.
• These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

Contact us

Questions about these terms? Email info@londonenginerepair.co.uk or call 07598 462697.